Refund policy
Return & Refund Policy
Thank you for shopping with My Peak Cart. We want you to be fully satisfied with your purchase. Please review our return and refund policy below for complete details.
14-Day Return Policy
We accept returns within 14 days of delivery. To be eligible for a return:
The item must be unused, unworn, and in the same condition as received
All original tags and packaging must be included
Proof of purchase (receipt or order confirmation) is required
To request a return, please contact us at https://mypeakcart.com/pages/contact Once your return is approved, we will provide:
Instructions on how and where to send the package
The appropriate return shipping address, based on the item and supplier
Important: Items sent back without prior return authorization will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
In select cases, we may provide a return shipping label depending on the product and issue.
Return shipping may be to our primary location or a fulfillment partner, depending on the product.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at so we can evaluate and resolve the issue as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
Perishable goods (e.g., food, flowers, plants)
Custom or personalized items
Personal care products (e.g., beauty or hygiene items)
Hazardous materials, flammable liquids, or gases
Sale or final sale items
Gift cards
If you’re unsure whether your item is eligible for return, feel free to contact us.
Exchanges
We do not offer direct exchanges. If you'd like a different item, please initiate a return for the original item and place a new order separately.
European Union Customers
If your order is shipped to an EU address, you are entitled to a 14-day cancellation period under EU law. You may return items for any reason within 14 days of delivery, provided they are unused and in original condition with all packaging and tags. Proof of purchase is required.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to the original payment method within 10 business days.
Please note: It may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: https://mypeakcart.com/pages/contact